We ask that reviewers read your private response within 5 days. Please state your concerns regarding this review. At the end of the day was still let up to the consumer to fix. Not once did a manager reach out to me, I had to do all the calling and chasing people down. I go to another dealership and they find the problem after the second attempt. So I’m using vacation time to drive back and forth an hour to the service department only to be told at the end “Sorry we can’t fix the problem and are done we have made enough attempts”. Also being told we can’t diagnose the problem on a Saturday those are our oil change days. After numerous attempts, driving back and forth (we live an hour away) getting a rental car only to be told we needed to bring it back because the part wouldn’t be in for two days and they wouldn’t pay for the rental for two extra days. We spoke with the service department immediately and scheduled an appointment. We spoke with the service department immediately and schedul The same day we bought our 2015 vehicle we noticed a problem when driving on the highway.
Unsatisfied Customer The same day we bought our 2015 vehicle we noticed a problem when driving on the highway. Do yourself a favor and avoid them at all costs! $5000 extra out the door? I’m willing to bet their sales manager has a get people in the door quota so he is willing to misrepresent to meet it. A surprise $500 document fee? Annoying but ok. I have been to multiple dealers and purchased multiple cars. They lie to get you in the door and then don’t offer their claims. Basically they are performing a horrendous bait and switch. Called out the sales manager Sean and his response was “I never agreed to anything!” A representative of your company did. ” Great! I drive in they evaluate the trade in and give me exactly what I was asking for but, the price was $5000 over the deal they said they would do. They respond “My Boss says he would like to do the Deal…. I made them an offer for a car in writing. But, I’d like to focus on the fact that they are liars. I could talk about how rude their customer support team is or perhaps how snarky they are when you are trying to get a quote.
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